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I am an avid reader of design and advertising books. As geeky as it sounds, I read those types of books as my pleasure reading. I always want to know more about how to excel at my craft. Every so often there comes along a book that completely changes the way that I think about… More
About a year ago, I accepted a Creative Director position at Capital One. Yes, I went to work for the “What’s in your wallet?” guys. I love it. Good people, challenging work. One of the headwinds (Capital One term; I’ll be noting them throughout this post) to getting the hang of things there is the… More
A former Wilmington University student of mine approached me with a problem. He didn’t feel as though he was getting the proper rates for his freelance work. He has found himself taking jobs that pay very little and reward him even less professionally. He wrote me asking for my advice. This has been an issue… More
So as I am developing email marketing templates for a client, I thought it would be a good time to drop a post about customer relationship management or CRM. Many big brands pay very close attention to their relationships and are always looking for ways to strengthen them. I have found that many small businesses… More